TERMS AND CONDITIONS FOR PROVISION OF PRODUCTS

1. GONERNING PROVISIONS: All Creative Enzymes products are sold and shipped subject to these Terms and Conditions, unless modified by a quotation issued by Creative Enzymes or an agreement signed by both Creative Enzymes and the customer. These Terms and Conditions supersede any other written document or oral discussion including terms or conditions appearing on a purchase order issued by the customer.

2. WARRANTIES: This warranty is void if the customer has altered or misused the product or failed to store the product as recommended. The warranty does not include defects or failures associated with materials supplied to Creative Enzymes by the customer. Creative Enzymes disclaims any and all responsibility for any injury or damage which may be caused by the failure of the buyer or any other person to use these products in accordance with the conditions outlined herein. Creative Enzymes' sole obligation and the customer's sole remedy are limited to free replacement of products that fail to meet our minimum performance specifications. THIS WARRANTY IS EXCLUSIVE. CREATIVE ENZYMES SPECIFICALLY DISCLAIMS ANY OTHER WARRANTIES OF ANY KIND OR NATURE, DIRECT OR INDIRECT, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE SUITABILITY, FITNESS OR MERCHANTABILITY FOR ANY PURPOSE. CREATIVE ENZYMES WILL NOT BE LIABLE FOR ANY CLAIMS OR DAMAGES UNDER ANY LEGAL THEORY INCLUDING, BUT NOT LIMITED TO CONTRACT, NEGLIGENCE, STRICT LIABILITY OR TORT IN CONNECTION WITH THE FAILURE OF CREATIVE ENZYMES PRODUCTS TO PERFORM IN ACCORDANCE WITH THE STATED SPECIFICATIONS. Creative Enzymes is not liable for any loss, damages or penalties resulting from delays in manufacturing or delivery of products or services. This warranty applies to all products and services offered by Creative Enzymes including catalog products, bulk products, custom products and custom services. Unless otherwise agreed, all technical assistance and information is provided free of charge and we make no warranty regarding the accuracy or utility of such information or assistance.

3. PRICING: Prices quoted on Creative Enzymes are expressed in US dollars. Please note that prices are subject to change without notification. All products supplied by Creative Enzymes are available for purchase in bulk quantities or as a custom preparation.

4. PLACING AN ORDER: Order could be placed directly online or by phone, fax and email. To discuss more service details, please contact us.

Be sure to include the following information along with your Purchase Order if you purchase by for email: Purchase Order Number (optional), Product Catalog Number and Description, Quantity, Contact Person, Phone Number, Name of Institution, Shipping Address, Billing Address, and Any Special Shipping Instructions.

5. SHIPPING: FedEx account number (you can use ours if you don’t have one) or other favorable carrier should be provided for order delivery. Note: Whichever account is used, the shipping costs is borne by the customers. Creative Enzymes is not responsible for brokerage, duties, taxes, etc. that may be incurred in shipping.

6. PAYMENT TERMS: Payment by Credit Card (Visa/ MasterCard only) is preferable. Payment by Check or Wire transfer is also acceptable. Payment terms are net 30 days of invoice in USD, unless otherwise specified. Pre-payment may be required prior to shipping in certain territories, or for order processing (non-refundable). Payments made after forty-five (45) days may be subjected to a penalty fee of 2% per month. To discuss more service details, please contact us.

7. RETURNS: Creative Enzymes must authorize all product returns. Customers wishing to return a product should contact us. Product that we confirm damaged, incomplete or do not meet our minimum written specifications will be replaced per our warranty (see above) providing such notice is received from the original purchaser within 30 calendar days of receipt of the product.
Customers may contact Creative Enzymes to cancel an order after shipment or return a product that meets our minimum written specifications. Creative Enzymes must authorize these returns. Products must be unopened and returned in their original, intact condition. Customer must bear the cost of shipping the product back to Creative Enzymes under the conditions specified by Creative Enzymes.
In cases where product return or cancellation was not due to product quality and took place under the customer's responsibility, a minimum 30% restocking fee will be applied and subject to change based on the order amount.

8. ORDER CANCELLATION: Order Cancellation policy applies when the customer cancels all or part of an order after order acceptance and acknowledgement from Creative Enzymes but before shipment of goods or execution of services. A minimum 30% restocking fee will be applied and subject to change based on the order amount.
Orders Cancelled After Shipment will be treated as "RETURNS" with all applicable fees.